If you are not currently enrolled in Bill Pay, you must visit one
of the KEB Hana Bank USA locations to sign up.
*You can only set up one-time immediate bill payments via mobile banking. Payments will process during the next bill pay processing time.
Q: What is NetTeller?
The NetTeller service, from KEB Hana Bank USA, allows you to access your KEB Hana Bank USA accounts and obtain balance information, perform account transfers and statement retrieval, download account history or transactions, stop payments, and pay bills all via the Internet. You can also send secure e-mail to the Bank.
Q: How can you guarantee the security of my banking information?
We follow strict standards to allow for a secure online banking experience. A few of these standards are listed below:
Q: What can I do to protect my account and personal information while I’m banking online?
Q: I’m having trouble signing on. What am I doing
More than likely you forgot your Password or you entered an invalid Password. Each customer is allowed three invalid sign-on attempts before the system locks him or her out. You must then contact the bank to unlock your NetTeller ID.
If you have forgotten you Password, you must call Customer Service at (212) 689-5292 ext.1200 between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, excluding holidays. After proper ID verification, a Customer Service Representative will give you instructions regarding your Password.
When having your password reset, for your next login you will have to use the password that is assigned by the Bank and create a new one.
Q: I forgot my NetTeller ID number. What do I do
You are able to reset your password 24 hours a day by entering your NetTeller user ID and clicking the “reset password” link. After doing so enter your NetTeller user ID, your email address on file with KEB Hana Bank USA and the email subject (PIN reset, for example) and click Continue. You will receive an email containing instructions for resetting your password. The email must be responded to within two hours. To reset your password simply click the embedded link and follow the instructions. You will be asked to enter your NetTeller user ID and answer one or more challenge questions.
Alternatively, you may call Customer Service at:
In New Jersey call:
Fort Lee 201.592.7306
In New York City call:
between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday excluding holidays.
Q: I created an alias for my NetTeller customer ID number,
can’t remember it. How do I get into the system?
Simply use the original NetTeller ID number that was assigned to you when you opened your NetTeller account. Once you are logged in, the system will show you the alias, under Administrative Options and/or you can create a new one, at this point.
Q: The system has stopped accepting my commands and the
login screen appeared.
The system may have been Idle for 10 minutes or longer. For security purposes, the system is set with a default feature for a 10-minute time-out. If the system is not used for 10 minutes, the user will be inactive and will have to log in again. (You will be warned 1 minute before the timeout takes affect)
Q: Is there a cost associated with NetTeller or any of KEB
Hana Bank USA’s on-line banking services?
NetTeller does not have a set-up fee or monthly service fee. The service is free with any KEB Hana Bank USA checking account.
KEB Hana Bank USA offers BillPayer for which there is a fee. For more information regarding bill pay, call Customer Service at 212.689.3330.
Cash Management is offered for businesses that qualify. Fees will apply for Cash Management services.
Q: Which accounts can I access through NetTeller?
Q: How late in the evening can I make transfers?
The transfer cut-off time is 8:00 p.m., EST on business days. Business days are Monday through Friday, and do not include holidays or bank declared holidays. Transfers performed after 8:00 p.m. may be posted on the next business day.
Q: If the system shows an error during a transfer, what do
Do not immediately “re-enter” the transfer. The transfer may have already been posted, and the confirmation number was lost in transit. First, check the account the transfer was drawn on, and then check the account status of the account transferred to. If no debits or credits appear on your accounts, then the transfer was incomplete. Only then should you “re-enter” the transfer.
Q: What online products are available through
Basic NetTeller, Bill Payer and Cash Managment Services
Q: How current is the account information I access through
Account information, as well as online banking and ATM/Debit Card transactions are real time and should show immediately as a memo item.
Q: How much history is available to view?
NetTeller includes six (6) months of previous statements and four (4) months of images. For images beyond current transactions, you must use the "View Transactions Since" and then "Search Transactions".
Q: The text, submit button, columns, and figures don’t fit
on my screen.
Use the scroll bar at the bottom of your screen. Depending on your browser and monitor settings, certain information may not be readable unless you use the scroll bar. To correct the problem you may want to reset your monitor settings.
Q: Can I communicate with someone at the bank online?
Yes. You may use the e-mail tab inside the NetTeller site or you may use the "Secure Email to Bank" page in the KEB Hana Bank USA web site. The e-mail option inside NetTeller will be sent to Support for review. On the "Contact Us" page of kebhana.us, you may choose which department you would like to address:
Loan Department-Send to email@example.com
Customer Service - Send to firstname.lastname@example.org
Q: What number should I call if I can’t find answers to my
questions in this document?
Customer Service - (212) 689-5292 x1200